• You may exchange the delivered goods within 07 days of delivery provided the goods are unused, are in unused/undamaged condition and not altered in any way and are available by us.
  • Sales item will not be exchanged.
  • All purchases are non-refundable.
  • Replacement can only be made against merchandise available at that time.
  • Company may refuse to accept any exchange at its discretion.
  • For exchange, courier charges will be borne by customer both ways.
  • Company decision in these matters will be considered final.
  • All deliveries are subject to stock availability.
  • We will endeavour to deliver orders within 3 to 7 working dayssubject to provision of a valid address within Pakistan. However force majeure events might delay or render impossible any deliveries.
  • No dispatches can be made on weekends, gazetted holidays and outside normal business hours.
  • In case of COD (cash on delivery), delivery shall only be made against cash payment in full.
  • A signature will be required upon delivery of goods to you.
  • If no person is present at the delivery address provided by you during normal working hours, goods will be returned to us by the courier. Next delivery after your confirmation will be on your cost.
  • Bold Step cannot guarantee availability of any products at any time for immediate delivery.
  • Bold Step reserves the right, without liability or prior notice, to revise, discontinue or cease to make available any or all products or to cancel any order.
  • Bold Step can change prices at its own discretion without prior notice.
  • The company’s total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the goods shall be limited to the value of the goods delivered or to be delivered.

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