Contact information
Contact Policy - BoldStep.pk
At BoldStep.pk, we value our customers and are always here to assist you. Please read our contact policy to ensure a smooth and efficient communication experience.
1. Customer Support Availability
- Our support team is available Monday to Saturday from 10:00 AM to 7:00 PM.
- We are closed on Sundays and National Holidays. Queries received on these days will be responded to on the next working day.
2. Contact Methods
- Phone: 📞 0331-7878001 (Call or WhatsApp)
- Email: 📧 boldandstep@gmail.com
- Social Media: You can also reach out to us on our official social media pages.
3. Response Time
- Emails and WhatsApp messages are usually responded to within 24 hours.
- If you do not receive a response within the expected time, kindly follow up via another contact method.
4. Order-Related Queries
- For order tracking, modifications, or cancellations, please mention your Order ID in your message to speed up the process.
5. Complaints & Feedback
- We welcome feedback and complaints to improve our services. Feel free to share your experience, and we will do our best to resolve any issues promptly.
For any further assistance, don’t hesitate to contact us. We’re here to help!